“Since 2020 we have been the pioneering online grocer in the United Kingdom offering authentic pure Sri Lankan products groceries, herbs and spices. We provide a unique product & service offering to those who love the authentic Sri Lankan foods and delicacies. Now we offer even more to our customers with more product lines, next day delivery (T&C’s apply), with delivery to all U.K. addresses..
OUR DELIVERY ZONES:
We deliver to ALL postcodes in the United Kingdom and to select European destinations. Read further for full details.
If you live outside these destinations but would like to order, please contact us for a delivery quote.
Isle of Man, Guernsey and Jersey isn’t automatically covered as part of the UK. If you live in these UK territories and would like to order, please contact us for a delivery quote.
England, Wales and Central Scotland
All postcodes in England, Wales and Central Scotland are mostly covered with our ‘Next Day Delivery’ (next day from dispatch) service. However, during peak delivery times and festive seasons Next Day delivery may not be possible due to reasons beyond our control.
Scottish Highlands and Islands (Zone C)
Postcodes covering;
AB31, AB33, AB34, AB35, AB36, AB52, FK17, FK18, FK19, FK20, FK21, IV1*, IV2, IV3, IV4, IV5, IV6, IV13, IV63
Scottish Highlands and Islands (Zone D)
Postcodes covering;
AB37, AB38, AB44, AB45, AB53, AB54, AB55, AB56, HS, HS, HS, IV7, IV8, IV9, IV10, IV11, IV12, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV36, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV52, IV53, IV54, IV55, IV56, IV99, KA27, KA28, KW, KW, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA79, PA80, PH17, PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH27, PH28, PH29, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH45, PH46, PH47, PH48, PH49, PH50, ZE, ZE**
Scilly Isles:
Postcodes covering;
TR21, TR21, TR22, TR22, TR23, TR23, TR24, TR24, TR25*, TR25
Isle of Wight:
Postcodes covering;
PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39,
PO40, PO41,
Also, regrettably we had to withdraw some of our special offers and free delivery offer for orders over £50 due to increased delivery costs. We are constantly reviewing the delivery costs and will provide the best possible rates we can to deliver your order. Therefore, you may find the delivery charges we offer varied over time.
We will dispatch your order as soon as we are able to fulfil your order and we will aim to use the fastest service available to deliver. However, the delivery time could take longer than usual, which is beyond our control. Therefore, we cannot provide a guaranteed delivery date for your order. Also, we cannot offer the ‘UK Mainland Express Delivery’ we previously offered due to restricted services from the courier companies.
We use DHL, DPD, Evri, Parcel Force, UPS and Royal Mail as our main couriers based on the order size and value. Orders below 2kg are dispatched through Royal Mail and anything over 2kg will be delivered through one of our courier partners mentioned above.
Due to the limitations from the courier companies we have a maximum order weight limit per order as specified in delivery service regardless of the order value. This is beyond our control and we have to rely on the terms and conditions outlined by the delivery companies.
Would like to place a large/heavy order we will try our best to assist. Please contact us in advance to find out more before you place such an order.
Our delivery partners will inform you via email and/or text message with intended delivery date & approximate time. It will be customer’s responsibility to make necessary arrangements to be available to receive the delivery or to re-arrange the delivery with the delivery company. Ceylon Supermart cannot be responsible for any damages or liabilities due to re-arranged delivery by the customer.
We aim to deliver your order as fast as we can, subject to availability of the items ordered.
DELIVERY CHARGES:
Delivery charge is calculated when you checkout and are based upon the order value, delivery address, weight.
All services available to your delivery address will be available to select from at the checkout process, quoting the delivery fee for each available service.
Free delivery is available for UK Mainland^ delivery addresses for qualifying orders only.
We cannot deliver ‘Frozen Food’ to Non-UK Mainland postcodes. If you add ‘Frozen Food’ items to your deliver and enter a Non-UK Mainland delivery postcode you will only see the ‘Self Collect from London Store’ delivery option at the checkout. If you proceed to place your order with this option selected, you will need to collect your order fr…
SATURDAY DELIVERY (UK MAINLAND ONLY)
*Saturday delivery available only for UK mainland customers. No free delivery on Saturday. Please select “Saturday Delivery ” for shipping rates. Cut-off time for Saturday delivery is Thursday 06:00 PM.
FRESH PRODUCE:
Regarding ‘Fresh Produce’, Fresh produce are only despatched on availability. All fresh produce is ‘bought to order’ – it cannot be cancelled after we have procured them for you.
Where delivery instructions are left, i.e. without signature, we cannot be held responsible for any missing goods. For example, if you request leaving in a bin where recycling may happen, or, in an outhouse that could be accessed by 3rd parties. The risk lies with you.
Wholesale or bulk order products may be collected from warehouse by arrangement. Please contact us by telephone to ask any queries or check your order is ready and also book a time to collect.
Note: Wholesalers call us to get special offers.
DELIVERY SCHEDULE AND PREPARATION:
We endeavour to ship your order within 2-3 business days, which we call as the ‘processing time’.
It may not be possible to deliver fresh produce you order as some of these items are imported and deliveries are dependent on weather conditions in the country of origin and clearance from the UK customs and border control. In such case our refund or exchange policies apply.